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15 years of hands-on IT support experience

Your IT department, anywhere in the world.

Everything a full-time IT team does, without the cost. We look after computers, phones, email, Microsoft 365, Office 365 accounts and security remotely, for homes and businesses in India, the Gulf, the UK, Europe and the USA.

Call a technician
  • Pay per session or monthly
  • Remote access only with your permission
  • Cancel anytime
Support desk online
Remote support across five regions
  • India
  • UAE & Gulf
  • United Kingdom
  • Europe
  • USA

Serving clients in

₹AED£€$
Services

One partner for all your technology.

Choose what you need today and add more as you grow.

How it works

Up and running in four simple steps.

  1. Contact

    Call us, message us on WhatsApp or send an email. A real technician answers, not a bot.

  2. Free assessment

    A short call to look at your setup and tell you, in plain words, what needs attention.

  3. Fix or plan

    We fix it in one guided session, or give you a fixed monthly plan. No lock-in, no hidden extras.

  4. Ongoing support

    Reach us whenever you need help. On a plan we also check updates, backups and security every month.

Our transparent support promise

You're always in control of your computer.

Remote support should feel as safe as having us sit next to you. These rules never change.

  • Guided self-fix sessionsWe guide you face to face over Teams, Zoom or WhatsApp video so you can fix it yourself.
  • Remote access only with your permissionYou approve every session and can end it at any time with one click.
  • We never ask for OTPs or passwordsNo OTP, PIN, CVV, bank password or crypto seed phrase, ever. You type them yourself.
  • Clear prices and proper invoicesYou know the price before we start, and you get an invoice for every payment.
What we can help with

Tell us the problem. We'll take it from there.

Search or open a category, then tap your issue. We write the WhatsApp message for you.

Try:

Pricing

Simple, honest prices.

Prices for your region are selected automatically. Pay quarterly, every 6 months or yearly to save up to 15%.

Free resources

Downloads, guides and tools.

Safe download links, step by step guides for everyday fixes, and a free photo tool for online forms.

Downloads

Official links for AnyDesk, TeamViewer, Zoom, Teams and the everyday tools we recommend.

Open downloads

How to guides

Share your screen with AnyDesk, back up WhatsApp, update Windows and more, with new guides on the way.

Read the guides Free

IBPS Photo Tool

Resize your photo, signature, thumb and declaration to the exact form sizes, right on your phone.

Open the tool
About us

Fifteen years of fixing IT, now one call away.

Why GlobalITSoft exists

GlobalITSoft is run by a lifelong IT geek and hands-on tech enthusiast with 15 years of IT support experience: 12 years in the UAE with a multinational company, and 3 years in remote tech support for customers in Australia, the UK and the USA. The person who answers your call is the same technician who fixes the problem.

All those years were spent being the one offices and families called when the email stopped, the server wouldn't start or a new branch needed setting up. One thing became clear: most homes and small businesses don't need an expensive IT company on site. They need someone reliable who answers quickly, explains things clearly and fixes problems properly.

GlobalITSoft brings that service online, so a family in Srinagar, a clinic in Sharjah, a trading firm in Doha and an agency in Manchester can all have the same dependable IT department.

GlobalITSoft is the IT support unit of Arken Apps, a Udyam-registered micro enterprise (MSME) under the Government of India, based in Srinagar, J&K. We provide remote IT support by call and WhatsApp for homes and small businesses in India, the Gulf, UK, Europe and the USA.

15+Years hands-on experience
5Regions served
Same dayTypical fix
FAQ

Questions we hear often.

How can you support us if you're not on site?

Almost every IT problem today is software, accounts or settings, which we can fix over a video call or a permission-only remote session. If hardware needs replacing, we tell you exactly what to buy and set it up remotely once it arrives.

Will you ever ask for my password or OTP?

No. We never ask for passwords, OTPs, PINs, CVVs, bank details or crypto seed phrases. When a password is needed, you type it yourself while we guide you.

Are you part of IBPS or any bank?

No. GlobalITSoft is an independent IT support unit of Arken Apps. Our free IBPS Photo Tool helps you prepare files for online forms, but we are not connected to any bank or recruitment body.

Can I stop a remote session?

Yes, at any time, with one click. Remote access only starts after you approve it, and it ends when you close it.

Is there a contract or lock-in?

Monthly plans can be cancelled anytime. Quarterly, 6 month and yearly plans are paid upfront in return for a 5%, 10% or 15% discount.

Which countries do you work in?

India, the UAE and the wider Gulf, the UK, Europe and the USA. Prices are shown in your local currency and you can change your region in the pricing section.

What happens if a guided session takes longer than an hour?

You don't pay more. If it takes longer, the extra time to finish the job is free.

Contact

Let's talk about your IT.

Call us or message us on WhatsApp for the fastest help. For a fault, choose "Support ticket" in the form and we'll log it for you.

PhoneCall us now Email
Hours
BusinessArken Apps (GlobalITSoft unit), Srinagar, J&K, India
Udyam Registered MSME · UDYAM-JK-21-0078157

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